Returns

Return Policy

We want you to love what you ordered. If something isn't right, we accept returns within 30 days of delivery on items that are unworn, unwashed, and in their original condition with tags attached.

What Can Be Returned

• Full-price items in original, unworn condition with tags attached
• Items received damaged or defective (contact us within 7 days of delivery)

What Cannot Be Returned

• Sale or discounted items — all sale purchases are final
• Items that have been worn, washed, or altered
• Items without original tags
• Items returned after 30 days of delivery

How to Start a Return

1. Email us at admin@bloodloyaltyfamily.com with your order number and the item(s) you'd like to return
2. We'll reply within 1–2 business days with a return authorization and shipping instructions
3. Pack the item(s) securely and ship them back using the provided instructions
4. Once we receive and inspect your return, we'll issue your refund within 5–10 business days to your original payment method

Return Shipping

Return shipping costs are the responsibility of the customer unless the item was received damaged or we made an error with your order, in which case we'll cover the return label.

Exchanges

We don't offer direct exchanges at this time. If you need a different size or color, return your item for a refund and place a new order for the item you want.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at admin@bloodloyaltyfamily.com with your order number and a photo of the issue. We'll make it right at no cost to you.